Shipping Policy
1. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Personalized products may require 2–5 business days for production before shipment.
2. Estimated Delivery Time
Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary by destination.
3. Shipping Fees
Free standard shipping is available on orders over **$69**. For orders under $69, shipping costs are calculated at checkout based on destination and selected shipping method.
4. Fulfillment Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination.
5. Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
6. Delay / Lost Package
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@zovikova.com with your order number. We will work with the carrier to resolve the issue.
7. Contact
For shipping questions, email service@zovikova.com.
9. Return & Refund Policy
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
2. Return Eligibility
To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Personalized, customized, and clearance items are final sale unless damaged or defective.
3. How to Request a Return
To request a return, contact service@zovikova.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
4. Return Address
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
5. Return Shipping Cost
-
Preference-based returns: Customers are responsible for return shipping costs.
-
Damaged / defective / incorrect items: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
6. Refund Timing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
7. Cancellation
Orders may be cancelled within 6 hours of purchase. After this window, orders may have already entered processing. Contact service@zovikova.com for assistance.
8. Contact
For return questions, email service@zovikova.com.